In 2023, a hailstorm took half the shingles off my mother's roof in San Antonio. Her insurer - the one she'd paid for twenty-two years without a single claim - sent an adjuster who spent eleven minutes on the roof and a letter that called it “wear and tear.”
She believed them. That's the part I can't let go of. She believed them, because the letter had a claim number and a citation and the confident tone of an institution, and she was one person at a kitchen table.
I read the policy that weekend. Section 4(b) - the clause they cited to deny her - listed hail as a covered peril, in plain type, eleven words in. The dispute letter took me four hours to write because I didn't know what I was allowed to say. It took them nineteen days to fold.
Four hours of work, $41,000 difference. The only thing standing between those two numbers was knowing what to write and where to send it.
So we built the adjuster that works for you. It reads their letter, checks it against your policy, writes the response, tracks the deadlines they hope you'll miss, and keeps the record that wins disputes. For $79. Because the fix for an unfair fight isn't a fairer fee - it's ending the fee.